General Manager

Fresh Golf is proud to be assisting the St. Thomas Golf & Country Club in their search for its next Operations Leader

St. Thomas’s search for its next General Manager is looking for a leader of the Club’s management team who is responsible for managing all facets of the Club’s operations. An ideal candidate will have had a well rounded background, experience in running multiple departments and understands board governance. The GM manages the club’s day to day operations, directs the employees of the Club while also working collaboratively with the Board to meet strategic and financial benchmarks.

They are searching for the face of the property for their membership and their guests to the St. Thomas/Union/Port Stanley Community.

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The Facility

A Stanley Thompson Masterpiece

The club which dates back to 1899, is a Stanley Thompson masterpiece. It was laid out in 1922 and later altered by his protégé Robbie Robinson. In recent years, Canadian architect Ian Andrew has worked on restoring the course. It has tree-lined fairways that meander through the rolling terrain and some of the most demanding putting surfaces in the province.

Consistently ranked in the Top 50 in the country, it is a fabulous layout kept in immaculate condition.

The Club has robust membership programing and a great history of championship golf events including their Early Bird Championship which boast past champions such as Moe Norman, Gary Cowan, Nick Weslock and Garrett Rank.

The Area

St. Thomas is a historical city in southwest Ontario with roots dating back to 1810.

Approximately 30 minutes from London Ontario, this charming city of just under 50,000 is fantastic spot for someone who wants to stay in Ontario but away from the bigger city lifestyle.

The golf club location is south of St. Thomas city and only a few minutes from Port Stanley and Lake Erie.

A Unique Opportunity

It will be an exciting time for the next General Manager as they will embark on a new clubhouse project in the coming years. Having a history of working capital budgets and major projects will be a valuable asset to your portfolio.

St. Thomas is celebrating its 125th Anniversary this year! The club will be hosting a number of special events to commemorate the special year in its history. The General Manager will be an important part of executing these events.

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PDF of Job Listing

General Manager Duties

The General Manager will have a strong command of industry trends in addition to industry benchmarks and best practices. The GM will be expected to be highly visible and interactive throughout all seasons. The GM will also be professional in personal style, demeanour and presence and comfortable interacting with Members and staff.

As its main host within the Club and the face of the Club within the community, the GM manages the quality of the Club’s services to ensure Member and guest satisfaction.

The GM will lead the annual planning, goal setting and financial performance of the Club. Experience and understanding of the game of golf, its history and traditions, management experience in golf or similar hospitality environment is required.

Leadership

Develop an effective working relationship with the Board of Directors and Committees.
Lead the development of the Club’s strategic and annual plans
Lead, mentor and build a strong team
Follow industry trends and best practices to develop strategies that assist the reputation.
Be well-known and visible to the Membership.

Financial

Be fiscally responsible to ensure that the Club is operated in an efficient and cost-effective manner.
Provide timely, relevant, and accurate reporting
Help assist a long-term financial plan that incorporates cash flow planning along with membership recruiting strategies.

Golf Operations

Ensure the golf courses and practice facilities are to the highest standards of condition and playability.
Ensure that the teaching capabilities and quality of teaching experience are assisting in growing the game within the membership.
Ensure that the Pro Shop provides desirable goods and services and that prices are competitive.
Promote the course such that it receives the highest possible ratings from external sources.
Nurture the spirit of the game, fostering a community atmosphere through participation, player development, competition and enjoyment

Member & Clubhouse Experience

Deliver a consistently exceptional Clubhouse experience by providing a high-calibre food and beverage offering, quality service and Member social programming.
Ensure that the Club has identified an appropriate long-term maintenance plan.
Encourage participation and pride of membership through communication and engagement.
Consistently communicate with the membership and enforce Club rules.

Candidate Profile

The ideal candidate will possess strong interpersonal skills, be a proven collaborator, and relationship builder, and will be action and results oriented.

An innovative and strategic thinker with strong business acumen and passion for continuous improvement and revenue generation.
Able to display sound judgement and make complex decisions
A dynamic leader and motivator that prides themselves on the accomplishments of their team and have the willingness to provide ongoing constructive feedback.
Demonstrates exceptional verbal, written and interpersonal communications skills.
Conducts themselves in a responsible and professional manner.
Self-starter, results orientated and hands-on when needed.

Desired Qualifications & Skills

Been a leader of multi departments of hospitality
A post-secondary degree in business or a golf-related program.
Experience reporting to a Board or Ownership group to ensure a strong understanding of club governance.
5+ Years of leadership in Golf or Hospitality Industry

Compensation

The successful applicant will receive a compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan. The Base Salary range will be from $110,000 -$125,000 per annum plus bonus.

PDF of Job Listing

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